Thank you for submitting this cyber event. Shortly, you will receive an email from CYGNVS Support <support.cygnvs.com> with a unique reference number.
A member of the Marsh cyber claims team will be assigned to contact your client as soon as reasonably practicable. It is imperative that you begin helping your client before a claims team member is assigned. The initial support and guidance you provide to your client can have a positive impact on the outcome of a cyber event.
First, direct your client to their primary carrier’s emergency intake hotline or email. You can offer to call the hotline on behalf of your client – be ready to provide a short description of the event, policy number, and client contact information.
Second, immediately advise the client of their policy’s requirements for engaging vendors to ensure coverage for vendor-related expenses and provide their carrier’s incident response panel. Certain policies may limit or exclude coverage for non-panel vendor expenses. Alert your client to any vendor limitations as soon as possible.
Lastly, strongly encourage your client to use CYGNVS for secure communications if there is a reasonable suspicion of system compromise. If your client turns down CYGNVS, use your best judgment while continuing communications via email. Be extremely cautious when sending policy information during a cyber extortion event.
You may share the following guidance with your client while this event is being assigned to help set their expectations:
- You will receive a call from the next available Marsh cyber claims advocate to discuss next steps.
- You should contact your primary carrier’s reporting hotline or email. With your permission, Marsh can call the hotline on your behalf. Your carrier will assign a claims adjuster to your event as soon as possible.
- Expenses incurred prior to reporting the event to your carrier may not be covered. Carefully review the requirements in your cyber policy before incurring expenses.
- Your carrier may have a panel of experienced incident response vendors that are available to assist you. The engagement of non-panel vendors may be subject to prior consent provisions and hourly rate caps. Please review your policy and your carrier’s incident response panel.
- If corporate systems are potentially compromised, do not share critical documents via email and move to out-of-band communication methods. Marsh can provide your organization with complimentary access to CYGNVS, a secure out-of-band communications platform to manage the event.