Location: Dublin (Hybrid, 3 days/week on-site)
About CYGNVS
CYGNVS is a fast-growing cybersecurity SaaS company building the world’s leading out-of-band cyber crisis management platform. It is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to prepare for, practice for, and respond to cyber incidents with confidence. Founded in 2020, the innovative start-up has not only discovered product-market fit but is also embarking on an exciting period of scaling up. Our company culture is a perfect blend of productivity and enjoyment, prioritising the growth and development of our talented employees as part of a high-achieving team.
About the Role
We are hiring a Solutions Manager to support our strategic partnerships through discovery, onboarding, and education. This role is about identifying potential pain points for our partner customers, engaging them, and helping them get started on the insurance platform while educating them on our product capabilities.
You will proactively manage and optimize each partner customer’s initial and ongoing use of the product, ensuring success by understanding their motivators, strategic goals, and business outcomes. You’ll identify additional customer needs, nurture early conversations, and guide new customers through an onboarding experience — bringing a strong mix of communication skills, curiosity, and light technical knowledge.
This is a hybrid role based in Dublin, with 3 days per week on-site.
What You’ll Do
- Manage our outbound insurance customer campaigns and collaborate with internal teams to generate meaningful customer interactions.
- Conduct discovery calls and product walkthroughs; maintain accurate data in our CRM and track key metrics.
- Own the onboarding journey for new insurance customers, including initial demos and ongoing enablement.
- Maintain and optimize our insurance customer onboarding journey end to end.
- Guide customers through the functionality within the insurance product and how it differs from our core product.
- Demonstrate and speak to the value proposition and functionality of the CYGNVS platform.
- Proactively review customer use cases to deliver additional education and best-practice sharing.
- Advocate and liaise with internal teams, including Product and Technical Support, to improve the insurance customer experience.
- Autonomously identify, prioritize, and solve customer problems, providing day-to-day product and technical support to end users.
What You’ll Bring
- Bachelor’s degree or equivalent.
- 2–3+ years as a Customer Experience Manager, Customer Success Manager, Business Development Representative, Onboarding Specialist, or in a related role in SaaS, cybersecurity, and/or enterprise software.
- Excellent verbal and written communication skills, with the ability to work well in a team environment.
- Keen attention to detail and strong analytical and quantitative skills.
- Ability to clearly and concisely articulate technology and product positioning to both business and technical users.
- Comfortable with SaaS technology and data; enjoys interacting with customers with a customer-first attitude.
- Thrives in a startup environment and can take initiative with limited precedent and supervision.
Nice to Have
- Previous experience with customer retention and expansion.
- Previous cyber or security technology experience.
- Familiarity with HubSpot and Office 365.
We’re looking for someone who is eager to grow, contribute, and make a real difference in this niche space. If you’re excited about this opportunity – apply now and we’ll be eager to talk to you!
To apply for this role, send your resume to cathal.oshea@cygnvs.com