CYGNVS Sub-Processors

To support delivery of our Services, CYGNVS may engage and use data processors with access to certain Service Data. This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and CYGNVS.

Service Data means any data, including personal data, that is submitted to, stored in or processed through the Services by or on behalf of Customers or its authorized users, together with data relating to use, support and/or operation of the Services, including information relating to volumes, activity logs, frequencies.

THIRD PARTIES

Infrastructure Sub-processors

CYGNVS currently uses third party sub-processors to provide infrastructure services, and to help CYGNVS run the service. CYGNVS may use the following sub-processors to host Service Data or provide other infrastructure that helps with delivery of the Services:

• Amazon Web Services, Inc. (AWS) – Cloud Service Provider
• Google LLC (Google Cloud Platform) – Cloud Service Provider

The regionality of the infrastructure is selected by the Customer during onboarding. Current options are United States, EU (Germany), Australia, UK, Canada, India. Customer Data is hosted in the selected region. Certain data is transferred to, or accessed by, the sub-processors and CYGNVS affiliates listed below, which may process it (including storing it) outside the selected region as described below.

Other Sub-processors

CYGNVS may use the following sub-processors to perform or assist with other service functions:

Entity Name	Processing Activities	Location of Processing
HubSpot, Inc.	Customer relationship management and support activities	Germany
Stonly S.A.S.	Customer support activities and in-app communications/guides	France
Datadog, Inc.	Monitoring & Logging	United States
Catamorphic Co. d/b/a LaunchDarkly	Feature Flag Management	United States
SignRequest B.V.	eSignature functionality (Only used when using the "eSignature" functionality of the Service)	Ireland
Microsoft Corp.	Document editing functionality (Only used when using the "Document Editing" functionality of the Service)	United States
WhatsApp LLC	Mass Alert function delivery via WhatsApp messaging (Only used when the WhatsApp channel of the “Mass Alert” functionality of the Service is enabled)	United States

CYGNVS Group Processors

The following CYGNVS subsidiary companies are sub-processors providing technical and operational support. Depending on the geographic location of a customer or their authorized users, and the nature of the CYGNVS services provided, CYGNVS may also engage one or more of the following affiliates as processors when accessing personal data (such as user name and email address) to deliver support and similar services to a Customer:

• Cygnvs Canada Inc. Location: Canada
• Cygnvs India Pvt Ltd. Location: India
• Cygnus Data Science, Ltd. Location: Ireland

UPDATES. The sub-processors used by CYGNVS may change over time. CYGNVS will update this page with notice of any new or different sub-processors as appropriate and necessary, in accordance with the applicable Data Processing Agreement.

CONTACT CYGNVS. If you have any questions regarding our sub-processors, you may contact us by writing to CYGNVS Inc., 1840 Gateway Drive, Suite 400-2003, San Mateo CA 94404 USA or by emailing legal@CYGNVS.com.